Who We Are
About us
50 Years Of Existence
The Office of the Public Protector-Zambia (OPP-Z) was established under the Constitution of Zambia (Amendment) Act No. 2 of 2016 and operationalised by the Public Protector Act No. 15 of 2016, replacing the Commission for Investigations. The OPP-Z serves as the countryβs Ombudsman institution, mandated to address grievances of maladministration in the public sector.
Maladministration encompasses a wide range of issues, including rudeness, unfair treatment, negligence, poor service delivery, and failure to act by public officials. Through its oversight function, the OPP-Z promotes fairness, accountability, and efficiency in public administration, ultimately strengthening public trust in state institutions.
What We Do
Investigation Process
Write your complaint clearly, including your contact details or stay anonymous. Mention the issue and those involved.
An acknowledgment letter with a case number is sent to the complainant within six (6) working days.
Feedback on complaint admission or decline is given within 14 working days, followed by investigations and ongoing updates.
Feedback on case resolution is given within 150 working days, followed by case closure.
Our
Vision
βA credible institution promoting a public service free of maladministration.β
Our
Mission
βTo promote social and administrative justice to ensure a good governance environment.β
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Closed Cases - 2024
1
Cases Handled - 2024
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Awards Winning
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Experts Attorneys
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