Skip to content

Happy To Discuss About Your CaseΒ  Report a Case

Phone Number
+260 955 399655
email address
info@oppz.gov.zm
Report a case
Report a case

Happy To Discuss About Your CaseΒ Β Contact us

Report a case

About Us

Home
About Us
Who We Are

The Public Protector

The Office of the Public Protector-Zambia (OPP-Z) was established under the Constitution of Zambia (Amendment) Act No. 2 of 2016 and operationalised by the Public Protector Act No. 15 of 2016, replacing the Commission for Investigations. The OPP-Z serves as the country’s Ombudsman institution, mandated to address grievances of maladministration in the public sector.

Maladministration encompasses a wide range of issues, including rudeness, unfair treatment, negligence, poor service delivery, and failure to act by public officials. Through its oversight function, the OPP-Z promotes fairness, accountability, and efficiency in public administration, ultimately strengthening public trust in state institutions.
Frame 42
Judge
Frame 40
about-logo
1
Closed Cases - 2024
1
Cases Handled - 2024
1
Experts Attorneys
1
Awards Winning
Functions of the Office
(a) consider the administrative actions, practices and procedures of State institutions and make recommendations to the State institutionsβ€”
(i) on appropriate ways of addressing the effects of inappropriate administrative actions; and
(ii) for the improvement of the practices and procedures;
(b) prevent and take necessary and effective measures for the prevention of maladministration in State institutions, in particular measures forβ€”
(i) examining the practices and procedures of State institutions in order to facilitate the discovery of opportunities of maladministration and secure the revision of methods of work or procedures which in the opinion of the Public Protector may be prone or conducive to maladministration;
(ii) advising State institutions on ways and means of preventing maladministration, and on changes in methods of work or procedures of such State institutions compatible with the. effective performance of their duties, which the Public Protector considers necessary to reduce the likelihood of occurrence of maladministration;
(iii) disseminating information on the evil and dangerous effects of maladministration on society; and
(iv) enlisting and fostering public confidence and support against maladministration;
(c) initiate, receive and investigate complaints of alleged or suspected maladministration;
(d) investigate any complaint of human rights arising from maladministration or any conduct which the Public Protector has reasonable grounds to believe may be connected with, or conducive to, maladministration;
(e) be the lead agency in matters of combating maladministration;
(f) adopt and strengthen mechanisms for educating the public to respect the public good and public interest, and in particularβ€”
(i) create awareness in the fight against maladministration and related offences;
(ii) develop educational and other programmes for the sensitisation of the media;
(iii) promote an environment for the respect of ethics; and
(iv) disseminate information and sensitise the public on the negative effects of maladministration;
(g) provide information or assistance to State institutions for the improvement of administrative practices and procedures;
(h) monitor and evaluate administrative activities and standards in State institutions and issue reports on matters of public interest;
(i) promote public awareness of policies and administrative procedures on matters relating to administrative justice;
(j) advise Government on good administrative practices; and
(k) perform any other functions as necessary or incidental to the performance of its functions under this Act or as may be prescribed under any written law.
Core Values
The Office of the Public Protector shall act in line with the National Values and Principles as well as the Public Service Values and Principles. The OPP shall be guided by five (5) Core Values in its operations which members of staff will be expected to exhibit in their behaviour and conduct
1. Integrity.

2. Confidentiality

3. Impartiality
4. Accountability

5. Teamwork

Our Strategic Partners & Sister Institutions

Choose OPPZ, Choose
The Best Care For Yourself

contact us
Our Location
Our Testimonials

Clients Say About Us

"Good afternoon Public Protector, I just want to thank you so much for stepping in for me, the DEBS has sorted my issues all thanks to you. This matter has been unresolved from 2010 till yesterday May 16th 2024. I remain forever grateful to you. To be honest, I almost lost all hope. Continue fighting for the weak, the voiceless, the incapable and the not so knowledgeable. Continue doing great work"
"πΊπ‘œπ‘œπ‘‘ π‘šπ‘œπ‘Ÿπ‘›π‘–π‘›π‘” 𝑃𝑒𝑏𝑙𝑖𝑐 π‘ƒπ‘Ÿπ‘œπ‘‘π‘’π‘π‘‘π‘œπ‘Ÿ, π‘šπ‘¦ π‘π‘Žπ‘ π‘’ β„Žπ‘Žπ‘  𝑏𝑒𝑒𝑛 π‘Ÿπ‘’π‘ π‘œπ‘™π‘£π‘’π‘‘ 𝑏𝑦 π‘€π‘’π‘“π‘’π‘™π‘–π‘Ÿπ‘Ž 𝐷𝐸𝐡𝑆 π‘Žπ‘π‘π‘œπ‘’π‘›π‘‘π‘  π‘œπ‘“π‘“π‘–π‘π‘’ π‘œπ‘“ π‘’π‘›π‘π‘Žπ‘–π‘‘, π‘‚π‘π‘‘π‘œπ‘π‘’π‘Ÿ 2017 π‘†π‘Žπ‘™π‘Žπ‘Ÿπ‘¦. π‘‡β„Žπ‘’ π‘šπ‘œπ‘›π‘’π‘¦ π‘€π‘Žπ‘  π‘π‘Žπ‘–π‘‘ π‘œπ‘› 30π‘‘β„Ž π΄π‘π‘Ÿπ‘–π‘™, 2024. π‘ƒπ‘™π‘’π‘Žπ‘ π‘’ π‘π‘œπ‘›π‘‘π‘–π‘›π‘’π‘’ π‘“π‘–π‘”β„Žπ‘‘π‘–π‘›π‘” π‘šπ‘Žπ‘™π‘Žπ‘‘π‘šπ‘–π‘›π‘–π‘ π‘‘π‘Ÿπ‘Žπ‘‘π‘–π‘œπ‘› π‘Žπ‘›π‘‘ 𝑖𝑛𝑗𝑒𝑠𝑑𝑖𝑐𝑒𝑠 𝑖𝑛 π‘”π‘œπ‘£π‘’π‘Ÿπ‘›π‘šπ‘’π‘›π‘‘ π‘Žπ‘›π‘‘ π‘žπ‘’π‘Žπ‘ π‘– π‘”π‘œπ‘£π‘’π‘Ÿπ‘›π‘šπ‘’π‘›π‘‘ π‘–π‘›π‘ π‘‘π‘–π‘‘π‘’π‘‘π‘–π‘œπ‘›π‘  π‘“π‘œπ‘Ÿ π‘‘β„Žπ‘’ π‘π‘œπ‘šπ‘šπ‘œπ‘› π‘”π‘œπ‘œπ‘‘ π‘œπ‘“ π‘Žπ‘™π‘™. 𝐼 π‘Žπ‘š π‘”π‘Ÿπ‘Žπ‘‘π‘’π‘“π‘’π‘™ π‘Žπ‘›π‘‘ 𝑖𝑛𝑑𝑒𝑏𝑑𝑒𝑑 π‘‘π‘œ 𝑃𝑒𝑏𝑙𝑖𝑐 π‘ƒπ‘Ÿπ‘œπ‘‘π‘’π‘π‘‘π‘œπ‘Ÿ."
"Dear Sir/Madam, I wish to acknowledge and confirm with gratitude that the issue regarding the non-allocation of 10 hectares of a small holding land I paid for with Masaiti District Council in 2017 has finally been resolved. I have been shown five beacons that would measure 10 hectares in dimension. The long outstanding issue can now be closed as I am satisfied with the land given to me. On behalf of my family, I wish to once again thank your Office for protecting my interest andΒ manyΒ others."
''Good afternoon Public Protector, I just want to thank you so much for stepping in for me, the DEBS has sorted my issues all thanks to you. This matter has been unresolved from 2010 till yesterday May 16th 2024. I remain forever grateful to you. To be honest, I almost lost all hope. Continue fighting for the weak, the voiceless, the incapable and the not so knowledgeable. Continue doing great work.''
"πΊπ‘œπ‘œπ‘‘ π‘šπ‘œπ‘Ÿπ‘›π‘–π‘›π‘” 𝑃𝑒𝑏𝑙𝑖𝑐 π‘ƒπ‘Ÿπ‘œπ‘‘π‘’π‘π‘‘π‘œπ‘Ÿ, π‘šπ‘¦ π‘π‘Žπ‘ π‘’ β„Žπ‘Žπ‘  𝑏𝑒𝑒𝑛 π‘Ÿπ‘’π‘ π‘œπ‘™π‘£π‘’π‘‘ 𝑏𝑦 π‘€π‘’π‘“π‘’π‘™π‘–π‘Ÿπ‘Ž 𝐷𝐸𝐡𝑆 π‘Žπ‘π‘π‘œπ‘’π‘›π‘‘π‘  π‘œπ‘“π‘“π‘–π‘π‘’ π‘œπ‘“ π‘’π‘›π‘π‘Žπ‘–π‘‘, π‘‚π‘π‘‘π‘œπ‘π‘’π‘Ÿ 2017 π‘†π‘Žπ‘™π‘Žπ‘Ÿπ‘¦. π‘‡β„Žπ‘’ π‘šπ‘œπ‘›π‘’π‘¦ π‘€π‘Žπ‘  π‘π‘Žπ‘–π‘‘ π‘œπ‘› 30π‘‘β„Ž π΄π‘π‘Ÿπ‘–π‘™, 2024. π‘ƒπ‘™π‘’π‘Žπ‘ π‘’ π‘π‘œπ‘›π‘‘π‘–π‘›π‘’π‘’ π‘“π‘–π‘”β„Žπ‘‘π‘–π‘›π‘” π‘šπ‘Žπ‘™π‘Žπ‘‘π‘šπ‘–π‘›π‘–π‘ π‘‘π‘Ÿπ‘Žπ‘‘π‘–π‘œπ‘› π‘Žπ‘›π‘‘ 𝑖𝑛𝑗𝑒𝑠𝑑𝑖𝑐𝑒𝑠 𝑖𝑛 π‘”π‘œπ‘£π‘’π‘Ÿπ‘›π‘šπ‘’π‘›π‘‘ π‘Žπ‘›π‘‘ π‘žπ‘’π‘Žπ‘ π‘– π‘”π‘œπ‘£π‘’π‘Ÿπ‘›π‘šπ‘’π‘›π‘‘ π‘–π‘›π‘ π‘‘π‘–π‘‘π‘’π‘‘π‘–π‘œπ‘›π‘  π‘“π‘œπ‘Ÿ π‘‘β„Žπ‘’ π‘π‘œπ‘šπ‘šπ‘œπ‘› π‘”π‘œπ‘œπ‘‘ π‘œπ‘“ π‘Žπ‘™π‘™. 𝐼 π‘Žπ‘š π‘”π‘Ÿπ‘Žπ‘‘π‘’π‘“π‘’π‘™ π‘Žπ‘›π‘‘ 𝑖𝑛𝑑𝑒𝑏𝑑𝑒𝑑 π‘‘π‘œ 𝑃𝑒𝑏𝑙𝑖𝑐 π‘ƒπ‘Ÿπ‘œπ‘‘π‘’π‘π‘‘π‘œπ‘ŸΒ .
About Us

The Public Protector is Zambia’s Ombudsman, mandated to protect individual rights to fair public services and promote good governance in public institutions.

Contact Us
Off Lake Road, Along Joe Kapilikisha Road, Plot No. Kabul/100/120, LUSAKA
info@oppz.gov.zm
+260 955 399655
Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • Image
  • SKU
  • Rating
  • Price
  • Stock
  • Availability
  • Add to cart
  • Description
  • Content
  • Weight
  • Dimensions
  • Additional information
Click outside to hide the comparison bar
Compare